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刊登日期: 2020-08-31

HKT Services Limited

HKT Services Limited

HKT is Hong Kong's premier telecommunications service provider and leading operator in fixed-line, broadband and mobile communication services. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, enterprise solutions, and other telecommunications businesses such as customer premises equipment sales, outsourcing, consulting, and contact centers.
 
HKT offers a unique quadruple-play experience in Hong Kong delivering media content on its fixed-line, broadband Internet access and mobile platforms jointly with its parent company, PCCW Limited.
 
HKT also provides a range of innovative and smart living services beyond connectivity to make the daily lives of customers smarter, whether they are at home, in the workplace, or on the go. Consumers and merchants alike may also enjoy HKT's financial-related services such as mobile payment, smart mobile point-of-sale solutions, and insurance.
 
For enterprises, HKT delivers end-to-end integrated solutions employing emerging technologies such as cloud computing, Internet of Things (IoT) and Artificial Intelligence (AI) to accelerate their digital transformation, contributing to Hong Kong's development into a smart city.
 
The Club is HKT's loyalty program and one of the largest of its kind in Hong Kong, not only offering a variety of privileges and benefits to enrich the lifestyle of members, but also increasingly amalgamating merchants and becoming an integral part of a new digital ecosystem connecting consumers and merchants.
 
Employing approximately 17,500 staff, HKT is headquartered in Hong Kong and maintains a presence in mainland China as well as other parts of the world. Its international telecommunications network covers more than 3,000 cities and 160 countries.
 
HKT Limited is a company incorporated in the Cayman Islands with limited liability.
 
For career opportunities, please visit www.hkt.com/careers

(Shatin) Call Center Customer Service Executive (Day shift)

Responsibilities
  • Handle general enquiries, billing enquiries and complaints in a professional manner
  • Cooperate with other team members to resolve customer's request efficiently
  • Promote company products / services
Working location
  • Shatin (nearby City One Town)
Working hour
  • Work shifts between 8am – 8pm (including weekends & public holidays)
  • 42.5 or 48 working hours per week (optional to candidates)
We look for
  • F.5 / DSE or above with 2 years of customer service experience or Bachelor degree holder
  • Candidate with less experience will be considered as Customer Service Representative
  • Good spoken English and Cantonese
  • Customer-oriented with passion, patience and caring attitude
  • Good interpersonal and communication skills
We offer you
  • Attractive basic salary with commission & sales incentive
  • Comprehensive training with pay
  • 14-day annual leave
  • Marriage leave
  • Maternity leave
  • Paternity leave
  • Career development opportunities
  • Medical insurance
  • MPF/Provident Fund schemes
  • Staff offer and staff recreation
  • Sponsorship of external study
 
FaceTime interview
Whatsapp 6029 4292 us to arrange FaceTime interview
 
Application method
You can also send us your resume (please indicate the position applied) via the following methods.
Email:               career-consumer@pccw.com
Phone:             2888 7388
Whatsapp:       6029 4292
 

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement (www.hkt.com/privacy-statement), a copy of which will be provided immediately upon request.
 

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