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刊登日期: 2018-03-01

HKT Teleservices

HKT Teleservices

About HKT Teleservices 
HKT Teleservices is an operating subsidiary of HKT, Hong Kong's premier telecommunications service provider which is majority-owned by PCCW Limited. 

HKT Teleservices offers clients world class global contact center and BPO services in all facets of voice and non-voice customer services, technical support, sales, retention, and other business processes. Operating a global network of multi-channel contact centers, HKT Teleservices provides support in languages covering over half of the world's population.

HKT Teleservices is consistently ranked among the world's leading contact center service providers. With over 10,000 agent positions in Hong Kong, mainland China, the Philippines, the United States and Panama, HKT Teleservices provides local and multinational companies a wide array of skills to service more than 100 million customer contacts annually. To learn more, please visit, or call us at +852 2888-3636 (Asia) / +86 4008-812-812 (mainland China) / +1-614-280-1600 (Americas)

Customer Service Supervisor (Call Centre)

Major Responsibilities: 
  • To assist Deputy Call Centre Manager to manage operations within service centre
  • To review and evaluate service quality and effectiveness of Member Services Executives (frontline call handling agents)
  • To monitor real-time traffic patterns and deploy resources appropriately to meet service targets
  • To handle and resolve complaints and complex member enquiries
  • To ensure proper implementation of new services and programmes
  • To assist in disseminating programme information and conducting product briefing as necessary
  • To generate daily call performance statistics reports 
  • Minimum Form 5 or Secondary School graduate with 3 years’ relevant  team management experience, preferably in call centres. Airline/travel industry experience including customer/member service and / or loyalty programmes will be an absolute advantage
  • Energetic, flexible and able to work under pressure
  • Excellent customer-service mindset, result orientated and with zeal to achieve success
  • High adaptability with capability to work in diverse environment
  • Good command of spoken English and Cantonese, and written English and Traditional Chinese 
The role comes with attractive benefits such as:
  • 5 week comprehensive and structured training
  • 5-day work week
  • 14 days' paid annual leave
  • Monthly Performance Incentive
  • Non-Contributory Provident Fund
  • Medical Coverage
  • Join in Bonus
Applications should be sent to us by clicking the "Apply Now" button below or by post.

Post: Human Resources Department, 13/F, 9 Po Lun Street, Meifoo, Kowloon 

PCCW is an equal opportunity employer and welcome applications from all qualified candidates.  Information provided will be treated in strict confidence and only be used for recruitment related purposes.  Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.
Any personal data that you provide to PCCW in relation to the advertised position will be used by PCCW for the purpose of assessing your suitability to be employed by PCCW and for verifying any particulars provided by you and, if you are ultimately successful in your job application, your employment with PCCW.  As necessary for these purposes, PCCW may transfer your personal data to PCCW's affiliates and third parties, including entities to which PCCW provides services which relate to the advertised position.  You may decline to provide your personal data but then PCCW may not be able to process your job application.