ECjobsonline 求職招聘網
刊登日期: 2018-02-08



We are the world's leading provider of discounted skin care, makeup, cosmetics and fragrances. E-commerce company since 1998 and currently serving customers in over 200 different countries. To cope with our tremendous expansion, we are now inviting high calibre candidates to join our team for the following position:

Customer Services Supervisor – Greater China

Roles and responsibilities:
  • Supervise all daily functions of the Customer Services – Greater China (“CSCN") team
  • Ensure the highest level of service is provided to customers
  • Encourage teamwork and maintain a high level of customer service
  • Provide daily and weekly reports to management
  • Participate in the development of training plan and work procedure
  • Allocate and ensure proper monthly manpower coverage
  • Communicate regularly with management and external parties to ensure current and accurate information is presented to the team
  • Handle escalated complaints

  • Possess a high level of customer service skill. At least 5 years’ experience managing a customer service team; previous digital customer service or ecommerce experience in a call center setting is highly desirable
  • Professional working proficiency in spoken and written Simplified Chinese and English (Native Putonghua speaker is definitely an advantage)
  • Well-versed in Microsoft Office Applications
  • Excellent interpersonal, communication, coordination and problem-solving skills.
  • Highly motivated and strong initiative
Education Level:
  • Bachelor's Degree or above (Priority will be given to candidates who received their education in Mainland China)
Customer Services Supervisor – Greater China is required to report for duty 5 days a week, from 9am to 6pm, including Saturdays on a rotational basis.

Interested parties please email your full resume and expected salary to

Email: [ Apply Now ]

or mail to: Strawberry Cosmetics (Services) Limited
Strawberry Fields, 5/F, No.4, A Kung Ngam Village Road, Shau Kei Wan, Hong Kong

(Personal data collected is for recruitment purpose only.)