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刊登日期: 2016-11-17

EF Language Solutions Hong Kong Limited - Englishtown Learning Center

EF Language Solutions Hong Kong Limited - Englishtown Learning Center

EF Englishtown成立於1996年,隸屬於全球最大教育機構EF,是全球最早發展線上英文的先驅者,我們提供最先進的多媒體影音互動課程以及24小時線上真人老師會話課,目前是全球最大線上英文機構。



Student Care Representative

The candidate is responsible for assisting students to successfully reach their learning objectives and ensuring student satisfaction. The Student Care Representative provides students with tailor-made study advice within the framework of Learn, Try, Apply, Certify learning methodology and helps students set and meet their learning goals throughout their study course. Level of English required for this role is at or above Upper-Intermediate stage.
  1. Ensure new students understand and implement EF's learning approach
  2. Help students plan and review study progress according to EF's learning approach
  3. Give students study advice within the framework of EF's learning approach and motivate students to help them reach their study goals
  4. Keep students informed and updated on changes within the center
  5. Help students utilize class booking tools and other study tools
  6. Collect student feedback and cooperate with relevant colleagues to promptly solve issues
  7. Organize and coordinate center events to increase student satisfaction and drive retention
  8. Complete all administrative duties to a high standard as required
  • Diploma holder or above
  • Level of English required (Upper-Intermediate English skills)
  • Excellent communication skills with fluency in Cantonese
  • Passionate in developing career in in service industry,
  • 1 - 2 years'experience in service or other hospitality industry is preferred
  • Direct sales experience preferred
  • Customer-focused and detail-oriented
  • Good team player in a multi-cultural environment
  • Vocation for service, friendliness and patience
  • Good PC skills (MS Word/Excel/Powerpoint/Browser)
  • Excellent customer services, organizational and time management skills
  • Able to work Saturdays and Sundays due to the nature of our business
  • Attractive remuneration packages, MPF, Medical & Dental Coverage
  • Modern, comfortable and Friendly work environment
Working Location:
Successful candidates will be assigned to work at one of our Englishtown Learning Centers located at Causeway Bay, Mongkok, Kwun Tong, Tsuen Wan, Sheung Shui or Yuen Long.

To apply for this position, please send the detailed resume in Word format with expected salary and availability to

All information received will be kept in stick confidence and for employment-related purposes only

To learn more about Englishtown, please visit